Research the differences between clinical quality and customer service quality

Question Description

Instructions

For this Assignment, you will research the differences between clinical quality and customer service quality, specifically in long-term care.

● Using the Medicare Nursing Home Compare website, research one nursing home that has a reported customer complaint.

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● Provide a general overview of the nursing home (e.g., name, location, bed size, ownership, etc.)

● Discuss the overall quality of customer service offered at the nursing home (as evident by customer complaint inspection results)

● Discuss the overall quality of clinical care offered at the nursing home (as evident by recent survey inspection results)

● Discuss appropriate techniques that you would use to improve quality of customer service offered at the nursing home

● Discuss appropriate techniques that you would use to improve quality of clinical care in the nursing home.

● Be sure to include details about the complaints that you found.

● Report your findings by using one (1) of the methods below:

○ Power Point presentation for a Board of Directors (10-12 slides; speaker notes as needed to support assertions).

● The use of APA formatting is required for this Assignment, proper grammar, spelling, and punctuation are expected.

References:

http://www.medicare.gov/nursinghomecompare/search….
https://www.cms.gov/Medicare/CMS-Forms/CMS-Forms/d…
http://www.cdc.gov/nchs/nnhs.htm
 
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